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Amazon uses artificial intelligence to generate product review summaries, making it easy for users to shop
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Amazon uses artificial intelligence to generate product review summaries, making it easy for users to shop

Hayo News
Hayo News
August 15th, 2023
View OriginalTranslated by Google

Amazon has launched a new feature in the US that provides users with a summary of product reviews generated based on artificial intelligence.

These summaries are synthesized from real user reviews and reflect consumers' overall evaluation of the product . Users can see these summaries directly on the product page to see what other users think of the product at a glance.

The summary also highlights some product attributes, such as performance, ease of use, and stability, and puts a tick next to them to indicate that the product has these characteristics.

Amazon reiterated that it allows users to leave positive and negative reviews, but only if they are true. Amazon says it prohibits fake reviews and does its best to remove them. The new AI-generated review digest will only show highlights from trusted reviews from verified purchases, so users know what they're reading is genuine.

We noticed that the summary image shared by Amazon shows that only positive reviews are being followed, though there is also a bar graph showing the number of positive and negative reviews for a product.

Amazon’s AI-generated review summaries are currently visible to some mobile shoppers in the United States, and the company has not announced when it plans to roll them out to a broader user base.

Reprinted from IT之家 远洋View Original

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